Lead Veterinary CSR - Front Desk Leader & Mentor

Mission Pet Health; Cypress (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Short-Term Disability

Paid time off

Discounted veterinary care

Teladoc access

Employee assistance program

Job summary

Mission Pet Health is seeking a Lead Customer Service Representative for Cypress Fairhaven Animal Hospital. You will lead front-desk operations, coach CSRs, and manage client communications to uphold exceptional service and hospital standards.

The role emphasizes mentoring teammates, resolving client concerns, and collaborating across departments to maintain smooth daily operations and a positive culture.

Qualifications

• High school diploma or equivalent is required.
• Minimum of 2 years of customer service experience is required.
• Strong computer skills, including experience with scheduling systems and POS platforms.
• Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
• Prior lead, senior, or mentoring experience is strongly preferred.
• Experience in veterinary, healthcare, or multi-location service environments is preferred.

Responsibilities

• Lead by example, serving as a role model for service excellence and coordinating core CSR duties including scheduling and front desk tasks.
• Mentor and coach CSRs, onboarding new teammates and providing development feedback.
• Act as the first point of escalation for client concerns and help resolve issues.
• Foster strong cross-department relationships with technicians, veterinarians, and leadership.
• Support daily front desk coverage, monitor client experience, and ensure accuracy of scheduling, records, and reporting.
• Promote hospital culture with integrity and empathy during high-volume periods.

Skills

Customer service

Communication

Leadership

Coaching

Education

High school diploma or equivalent

Tools

Scheduling systems

POS platforms

Job description

Mission Pet Health is seeking a Lead Customer Service Representative for Cypress Fairhaven Animal Hospital. You will lead front-desk operations, coach CSRs, and manage client communications to uphold exceptional service and hospital standards.

The role emphasizes mentoring teammates, resolving client concerns, and collaborating across departments to maintain smooth daily operations and a positive culture.