Full-Time Student Services & Records Advisor

Mohawk Valley Community College; City of Utica (NY); On-site; USD 40,000 - 49,000; Full time

Job summary

Mohawk Valley Community College in Utica, NY, is seeking a College Services Associate to support students through the NYHELP program in the Office of Records and Registration. The role includes advising students, triaging requests, and coordinating referrals under the Dean's supervision.

The incumbent also liaises with textbook publishers, manages calendars and records, and maintains confidentiality under FERPA guidelines. The position is 12-month, full-time with a typical 35-hour week.

Qualifications

• Working knowledge of office practices and procedures and the ability to handle confidential information.
• Excellent oral and written communication skills and the ability to guide students.
• Ability to work with a diverse population and make appropriate referrals.
• Proficiency with personal computers and common software packages.

Responsibilities

• Advises and guides students on College and SUNY processes and procedures.
• Triages student requests and directs them to appropriate services.
• Refers students to College services, faculty and staff as needed.
• Handles communications with Academic School customers via phone and email.
• Prepares correspondence and reports as necessary.
• Uses departmental software with proficiency and assists with textbook procurement.

Skills

Customer service

Communication

Interpersonal skills

Diversity sensitivity

Office software

Education

Bachelor's degree

Associate's degree

High school diploma or GED

Tools

Microsoft Office

Student information systems

Job description

Mohawk Valley Community College in Utica, NY, is seeking a College Services Associate to support students through the NYHELP program in the Office of Records and Registration. The role includes advising students, triaging requests, and coordinating referrals under the Dean's supervision.

The incumbent also liaises with textbook publishers, manages calendars and records, and maintains confidentiality under FERPA guidelines. The position is 12-month, full-time with a typical 35-hour week.