Full Time Store Supervisor - The Shops at Chestnut Hill - Chestnut Hill, MA

Carpenter Co.; Massachusetts; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, vision & dental insurance

Employee discount

401k program

Paid time off (PTO)

Job summary

Casper is seeking a Store Supervisor to lead daily retail operations across our stores in the United States. You will guide the sales team, ensure smooth opening/closing, uphold brand standards, and focus on an exceptional in-store experience.

You’ll mentor staff, drive service excellence, and partner with leadership to implement Casper HQ initiatives. A fast-paced, entrepreneurial mindset is essential, with a flexible schedule including weekends.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role.
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments.
• Deep and demonstrated understanding of service excellence in a consumer environment.
• Outstanding communication skills with a knack for building consensus via influence.
• Naturally curious and a solves problems with grace and optimism.
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Skills

People leadership

Retail sales

Customer service

Communication

Problem solving

Financial management

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has…

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles…

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Employee Discount to use on whatever you like! (with a few exceptions)
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.
• Incentivized Referral Program
• ... and more!

Hourly Base Compensation Range: $17.50-21.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.