Part Time Store Supervisor - Natick Mall - Natick, MA

Rainfall Ventures; Natick (MA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Salary + monthly bonus

Employee Discount

Paid Time Off after tenure milestones

Paid Sick Time

Incentivized Referral Program

Job summary

Casper is seeking a store supervisor to oversee day-to-day operations and lead the sales team with a customer-centric, consultative approach. You will support the Store Manager and help maintain Casper’s visual and service standards across the floor.

Ideal candidates bring 1–2 years of people leadership in retail or related fields, plus strong communication and a willingness to grow in a fast-paced environment. Ability to move boxes and weekend availability are required.

Qualifications

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry.
• Strong leadership capabilities with a track record of developing top talent in fast-paced environments.
• Deep understanding of service excellence in a consumer retail setting.
• Outstanding communication skills with the ability to influence and build consensus.
• Curiosity and problem-solving mindset with a positive, proactive approach.
• Experience with financial management is a plus.
• Willingness to work at least 2 days a week, including weekends.

Responsibilities

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including opening/closing, visual standards, safety, and facilities maintenance
• Lead and advise the sales floor team with a goal-driven approach
• Lead by example to foster ownership, continuous improvement and goal achievement
• Maintain training standards on the sales floor with product and systems expertise
• Identify ways to improve store operations and customer experience
• Coordinate product and promotion schedules with casper.com and implement Casper HQ initiatives
• Oversee inventory management and inform associates of stock levels and shortages
• Support Casper in reinventing retail by creating optimal customer experiences
• Act as an ambassador of Casper's values and mission through customer interactions and feedback

Skills

People leadership

Customer service

Communication skills

Problem solving

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence.
• Naturally curious and solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential
• Employee Discount to use on whatever you like! (with a few exceptions)
• Paid Time Off after tenure milestones
• Paid Sick Time
• Incentivized Referral Program
• … and more!

Hourly Base Compensation Range: $17.50-19.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.