Full Time Store Supervisor - The Shops at Chestnut Hill - Chestnut Hill, MA

Casper; Boston (MA); Vor Ort; USD 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Salary with monthly bonus potential

Medical, vision, and dental insurance

Employee discount

Participation in 401k program

Paid Time Off with tenure milestones

Tuition reimbursement after one year

Referral program

... and more!

Zusammenfassung

Casper is seeking a Store Supervisor in Boston to help lead daily store operations and deliver a customer-centric sales experience. You will partner with the Store Manager and Associate Manager to coach staff, manage inventory, and ensure brand standards on the floor.

The ideal candidate has 1-2 years of people leadership in retail and a passion for service excellence, with strong communication and a hands-on, problem-solving mindset. This role requires weekend availability.

Qualifikationen

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry.
• Leadership capable of attracting, developing, and motivating top talent.
• Strong understanding of service excellence in consumer environments.
• Excellent communication skills and ability to build consensus via influence.
• Curious and optimistic problem solver.
• Financial management experience preferred.
• Willingness to work in a fast-paced, entrepreneurial environment with experimentation.
• Hours: minimum of 40 hours per week including weekends.
• Ability to move boxes weighing up to 150 lbs and stand all day.

Aufgaben

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing and visual brand standards.
• Lead and advise store team on sales floor with goal-driven approach.
• Lead by example and foster ownership, continuous improvement, and goal achievement.
• Maintain training standards on the sales floor with product and systems expertise.
• Improve store operations and overall customer experience.
• Coordinate product and promotion schedules with Casper HQ.
• Oversee inventory management and assist with cycle counts and replenishments.
• Help Casper reinvent retail by creating unique, optimal retail experiences.
• Be an ambassador of Casper's values and mission, sharing customer experiences and feedback.

Kenntnisse

People leadership

Customer service

Communication

Problem solving

Adaptability

Financial management

Jobbeschreibung

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and a solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential
• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)
• Employee Discount to use on whatever you like! (with a few exceptions)
• Participation in our 401k program
• Paid Time Off with increases after tenure milestones
• Dreaming of your next degree? After one year of service, we’ll help make that dream a little easier with tuition reimbursement.
• Incentivized Referral Program
• … and more!

Hourly Base Compensation Range: $17.50-21.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.