Part Time Store Supervisor - The Shops at Chestnut Hill - Chestnut Hill, MA

Rainfall Ventures; Boston (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Paid Sick Time

Incentivized Referral Program

Job summary

Casper is hiring a Store Supervisor to help oversee daily store operations and lead the team on the sales floor. You will model exceptional service, maintain brand standards, and support the Store Manager in driving performance.

The ideal candidate has 1–2 years of people leadership in retail or hospitality and at least 3 years in customer-facing roles, with strong communication and a passion for a fast-paced, entrepreneurial environment. Weekend availability and physical stamina are required.

Qualifications

• 1–2 years of people leadership in retail, sales, customer service or hospitality, plus 3+ years in a customer-facing role.
• Strong leadership with ability to attract, develop and motivate talent and adapt to change.
• Deep understanding of service excellence in a consumer environment.
• Outstanding communication skills and ability to build consensus.
• Curiosity and optimism when solving problems.
• Financial management experience is a plus.
• Desire to work in a fast-paced, entrepreneurial environment.
• Availability to work at least 2 days a week with weekend availability.
• Ability to move boxes up to 150 lbs and stand all day.

Responsibilities

• Step in as Store Manager in absence of Store Manager to open/close and uphold brand standards.
• Coach associates on sales floor with a goal-driven approach.
• Model ownership culture and drive continuous improvement.
• Maintain training standards and product/systems knowledge on the floor.
• Identify ways to improve store operations and customer experience.
• Align product and promotion schedule with Casper.com and Casper HQ initiatives.
• Oversee inventory levels and coordinate cycle counts and replenishment.
• Help Casper reinvent retail by creating unique, optimal experiences.
• Be an ambassador of Casper values and customer experiences.

Skills

People leadership

Leadership

Customer service

Communication

Curiosity

Financial awareness

Problem solving

Weekend availability

Physical stamina

Job description

Looking for a job to get you out of bed?

Casper (Casper.com) believes everyone should sleep better. That’s why we obsess over designing sleep products that actually make a difference—from the littlest dreamers and beyond. Including mattresses, pillows, and bedding, our entire collection is dreamed up and engineered in-house by our product and design teams. Sleepers can shop online, visit one of our 40+ retail locations across the United States, or find us through a growing network of trusted retail partners.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric and consultative sales culture.

When you’re not catching zzz’s, this is what you’ll do…

• Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance
• Help lead and advise associate team on sales floor with goal driven approach
• Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement
• Maintain training standards on the sales floor; ensure the team has both product and systems expertise
• Help find ways to improve store operations and to improve overall customer experience
• Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ
• Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process
• Help Casper reinvent retail by creating unique, optimal retail experiences
• Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

• 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments
• Deep and demonstrated understanding of service excellence in a consumer environment
• Outstanding communication skills with a knack for building consensus via influence
• Naturally curious and solves problems with grace and optimism
• Financial management experience preferred
• The desire to work in a fast paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Available to work at minimum 2 days a week with weekend availability
• Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

• Salary as well as monthly bonus potential
• Employee Discount to use on whatever you like! (with a few exceptions)
• Paid Time Off after tenure milestones
• Paid Sick Time
• Incentivized Referral Program
• … and more!

Hourly Base Compensation Range: $17.50-21.50 USD

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.