Full-Time ServiceNow Consulting & Transformation Director

LS Solutions; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

LS Solutions seeks a Technical Director to lead ServiceNow consulting and transformation efforts in a fast-paced client environment. You will oversee multiple workstreams from planning through post-implementation support, guiding architecture, upgrades, and development.

This role requires travel and strong communication with diverse stakeholders across industries. You will mentor teams, shape project roadmaps, and drive business development while ensuring client satisfaction and successful

Qualifications

• Eight years of recent ServiceNow technology consulting experience.
• Strong leadership in systems integration projects.
• Excellent communication and analytical problem-solving skills.

Responsibilities

• Drive ServiceNow projects with strategic architectural guidance aligned to client goals.
• Mentor team members and clients on platform operations and upgrades.
• Stay current with ServiceNow capabilities and engage decision-makers to develop roadmaps.
• Lead business development, including proposal development and cross-selling services.
• Manage engagements financially and foster team collaboration.
• Maintain strong client relationships and leverage firm-wide capabilities.

Skills

Leadership

Communication

Analytical thinking

Education

Bachelor's degree

Tools

ServiceNow

Job description

Role Overview

The Technical Director, ServiceNow Consulting & Transformation, leads client implementations of ServiceNow, overseeing multiple workstreams from planning to post‑engagement support.

Key Responsibilities

• Drive ServiceNow projects, providing strategic architectural guidance aligned with client goals and industry standards.
• Mentor team members and clients on platform operations, upgrades, and development.
• Stay current with ServiceNow capabilities, engaging with decision‑makers to develop project roadmaps.
• Lead business development efforts, including proposal development and cross‑selling services.
• Manage engagements financially, foster team collaboration, and ensure continuous process improvement.
• Maintain strong client relationships, ensuring satisfaction and leveraging firm‑wide capabilities.

Qualifications & Skills

• Minimum eight years of recent ServiceNow technology consulting experience, with proven leadership in systems integration projects.
• Bachelor’s degree in a relevant field.
• Preferred certifications: ServiceNow Certified System Admin (CSA) or Certified Technical Architect (CTA).
• Successful track record in leading five or more ServiceNow projects.
• Excellent analytical, problem‑solving, and communication skills, capable of presenting technical info to diverse audiences.
• Ability to travel as needed and work authorized in the U.S. without sponsorship.