Full-Time Security & Front Desk Concierge — Growth & Benefits

AUS; Wilmington (DE); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits Package

Perks Program Discounts

Job summary

Allied Universal is a leading security and facility services company seeking a Security Officer Full Time Reception Concierge in Wilmington, DE. You will greet residents and visitors, manage access, monitor security systems, and respond to incidents while delivering outstanding customer service at a residential location.

The role emphasizes a professional front desk presence, adherence to procedures, and coordination with site management to maintain a safe, orderly environment.

Qualifications

• Customer service experience preferred.
• Must be 18+; 21+ for armed roles.
• Background check required by law.
• Drug screen required by law.
• Licensing requirements may apply.

Responsibilities

• Provide exceptional customer service to residents, visitors, and staff by carrying out site-specific procedures, policies, and emergency response activities at a residential location.
• Serve as a welcoming front desk presence, greet residents and guests, verify access authorization, and direct visitors per property procedures.
• Monitor entry activity, access control, cameras, alarms, and other security-related equipment, reporting unusual activity or concerns to appropriate personnel.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, following established escalation procedures.
• Maintain accurate visitor, package, key, incident, and shift activity records, and communicate relevant information to incoming personnel and site management.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Allied Universal is a leading security and facility services company seeking a Security Officer Full Time Reception Concierge in Wilmington, DE. You will greet residents and visitors, manage access, monitor security systems, and respond to incidents while delivering outstanding customer service at a residential location.

The role emphasizes a professional front desk presence, adherence to procedures, and coordination with site management to maintain a safe, orderly environment.