Security Officer Full Time Reception Concierge

Allied Universal; Wilmington (DE); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Smart Tools

Career Growth

Benefits Package

Perks Program Discounts

Job summary

Allied Universal is a leading security and facility services company seeking a Security Officer Full Time Reception Concierge in Wilmington, DE. You will greet residents and visitors, manage access, monitor security systems, and respond to incidents while delivering outstanding customer service at a residential location.

The role emphasizes a professional front desk presence, adherence to procedures, and coordination with site management to maintain a safe, orderly environment.

Qualifications

• Customer service experience preferred.
• Must be 18+; 21+ for armed roles.
• Background check required by law.
• Drug screen required by law.
• Licensing requirements may apply.

Responsibilities

• Provide exceptional customer service to residents, visitors, and staff by carrying out site-specific procedures, policies, and emergency response activities at a residential location.
• Serve as a welcoming front desk presence, greet residents and guests, verify access authorization, and direct visitors per property procedures.
• Monitor entry activity, access control, cameras, alarms, and other security-related equipment, reporting unusual activity or concerns to appropriate personnel.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, following established escalation procedures.
• Maintain accurate visitor, package, key, incident, and shift activity records, and communicate relevant information to incoming personnel and site management.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

As a Security Officer Full Time Reception Concierge in Wilmington, DE, you will serve and safeguard clients in a range of industries such as Residential, and more. As a Front Desk Officer at a residential location, you will serve as a welcoming, professional presence for residents and visitors while monitoring access and responding to security-related concerns. You will provide exceptional customer service, communicate clearly, and help maintain an orderly environment. Join Allied Universal, where an agile, reliable, and innovative team puts people first, works together, and acts with integrity.

Position Type: Full Time

Pay Rate: $17.40 / Hour

Job Schedule:

DayTimeMon07:00 PM - 05:00 AMFri07:00 PM - 05:00 AMSat07:00 PM - 05:00 AMSun07:00 PM - 05:00 AM

What You'll Do:

• Provide exceptional customer service to residents, visitors, and staff by carrying out site-specific procedures, policies, and emergency response activities at a residential location.
• Serve as a welcoming front desk presence, greet residents and guests, verify access authorization, and direct visitors in accordance with property procedures.
• Monitor entry activity, access control systems, cameras, alarms, and other security-related equipment, reporting unusual activity or concerns to appropriate personnel.
• Respond to incidents, resident concerns, and critical situations in a calm, professional, problem-solving manner, following established escalation procedures.
• Maintain accurate visitor, package, key, incident, and shift activity records, and communicate relevant information to incoming personnel and site management.

Minimum Requirements:

• Customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver’s license will be required for driving positions only.

Why Join Us:

• Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.