Full-Time Sales Manager: Lead Store Growth & CX

Michaels Stores; Oklahoma; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

The Michaels Companies Inc. is seeking a Sales Manager in Lincoln, NE to lead a high-performing selling culture across the store and to drive sales and service KPIs.

You will oversee front-end operations, coach staff, and ensure brand standards and SOPs are followed. Responsibilities include MOD coverage, POS accuracy, loyalty enrollment, and omni-channel fulfillment like BOPIS and Same Day Delivery, with opportunities in specials like Balloons and Knit & Sew Shop.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results
• Model and coach Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership and service standards
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting transactions and customer support
• Oversee Gifts/Balloons, birthday party operations, and other in-store programs and events
• Promote and enroll customers in the Loyalty Rewards Program, driving retention
• Champion MCC/Extend services, ensuring team awareness and customer adoption of protection plans
• Drive sales and operational excellence in Knit & Sew Shop and Cut Bar
• Ensure efficient execution of BOPIS and Same Day Delivery
• Support Custom Framing operations with consultations
• Train and develop team members through onboarding and ongoing skill-building
• Partner in Asset Protection to reduce shrink and ensure safe operations

Skills

Retail leadership

Job description

The Michaels Companies Inc. is seeking a Sales Manager in Lincoln, NE to lead a high-performing selling culture across the store and to drive sales and service KPIs.

You will oversee front-end operations, coach staff, and ensure brand standards and SOPs are followed. Responsibilities include MOD coverage, POS accuracy, loyalty enrollment, and omni-channel fulfillment like BOPIS and Same Day Delivery, with opportunities in specials like Balloons and Knit & Sew Shop.