Full-Time Retail Supervisor

800flowerscareers; Des Moines (IA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Paid vacation

Discretionary time-off

401(k) opportunity

Medical insurance

Vision insurance

Dental insurance

Life insurance

Flexible schedule

Discounts

Job summary

Flowerama is seeking hardworking, upbeat full-time associates for day, evening, and weekend shifts. The role emphasizes strong customer service and retail experience to drive store performance.

Ideal candidates have retail experience, good communication, and the ability to work in a fast-paced environment. Flexible scheduling, with extended holiday hours, is required to meet customer demand.

Qualifications

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone/rapport-building with customers.
• POS experience is a plus.
• Floral design experience helpful but not mandatory.
• Ability to work as part of a team and complete tasks quickly.
• Typing ability of 30 WPM.
• Strong communications and interpersonal skills.

Responsibilities

• Oversee the floral designer to maintain store profitability.
• Interview, hire, manage and terminate employees.
• Complete and/or audit daily bookwork.
• Report concerns and/or daily operations to store/ district manager.
• Manage flower inventory and inventory profitability.
• Maintain inventory of fresh and non-perishable items.
• Ensure pricing and signage are accurate and updated as costs fluctuate.
• Handle customer service and complaints effectively.
• Monitor delivery and shrinkage.
• Perform other duties as assigned by management.
• Work extended hours during holidays and peak periods.

Skills

Retail experience

Customer service

Communication

Typing 30 WPM

Teamwork

Lifting up to 40 lbs

POS experience

Tools

POS system

Cash handling

Job description

Flowerama is looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Requirements

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Monitor delivery
• Monitor shrinkage
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Benefits include: holiday pay, paid vacation and discretionary time-off, floating holidays, a 401(k) opportunity, medical, vision, dental insurance, life insurance, disability, flexible schedule, seasonal appreciation gifts, monthly fresh flowers, friends and family discount cards, branded clothing, and opportunities to receive other insurance such as identity protection, pet insurance, hospital indemnity and more, plus a substantial discount throughout the entire 1-800-Flowers Enterprise (Flowerama, 1800Flowers.com, Harry & David, Personalization Mall, Shari’s Berries, 1800-Baskets.com, Simply Chocolate, Fruit Bouquets, Cheryl’s Cookies, The Popcorn Factory, Wolferman’s Bakery, Stock Yards, and more).

Pay is based on experience, and we promote from within our organization as much as possible.