Full-Time Retail Supervisor

FLOWERS.com Inc.; Des Moines, Northern (IA, KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Flowerama in Des Moines is seeking full-time, upbeat individuals with strong customer service and/or retail experience for day, evening, and weekend shifts.

Responsibilities include supervising staff, handling daily operations, inventory and pricing, and delivering excellent customer service while remaining flexible during peak seasons and holidays.

Qualifications

• Customer service or retail experience preferred.
• Strong telephone skills and ability to establish rapport with customers.
• Typing ability of 30 WPM and POS experience are beneficial.
• Ability to lift up to 40 lbs and stand for extended periods.

Responsibilities

• Perform retail sales duties and assist store management in daily operations.
• Interview, hire, manage and terminate employees as needed.
• Manage inventory, pricing, and profitability for flow of goods.
• Provide excellent customer service and handle complaints professionally.
• Work extended hours during holidays and peak seasons.

Skills

Customer service

Retail experience

Telephone skills

Typing 30 WPM

POS experience

Teamwork

Ability to lift 40lbs

Tools

POS system

Job description

Flowerama is looking for looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Requirements

• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitabilityOrder and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Pay is based on experience, and we promote from within our organization as much as possible.