Full-Time Retail Supervisor

800flowersretailcareers; Des Moines (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Flowerama in Des Moines, IA, is hiring full-time retail sales associates for day, evening, and weekend shifts. The role emphasizes strong customer service, teamwork, and reliable performance in a fast-paced floral/gift store.

Responsibilities include supervising staff, handling daily bookwork, inventory management, and delivering excellent service while meeting sales goals. A flexible schedule and extended hours during holidays are expected, with opportunities for growth within the 1-800-Flowers

Qualifications

• Previous retail sales experience required.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport.
• Familiarity with florist business helpful but not mandatory.
• Floral design experience helpful but not mandatory.
• Ability to work as part of a team and complete tasks promptly.
• Typing ability (30 WPM).
• POS experience a plus.
• Strong communication and interpersonal skills (verbal and written).
• Ability to lift 40 lbs unassisted.
• Stand/walk up to 8 hours daily, up to 10 hours seasonally.
• Flexible schedule; hours include Mon-Fri 7:30am-7pm, Sat 8am-7pm, Sun 10am-4pm; extended hours during holidays.

Responsibilities

• Perform and oversee essential functions of retail sales associates to help store profitability.
• Interview, hire, manage and terminate employees.
• Complete and audit daily bookwork.
• Report concerns and daily operations to store/district manager.
• Manage flower inventory and profitability.
• Order and manage fresh and non-perishable inventory.
• Maintain housekeeping, signage, and pricing as costs fluctuate.
• Manage customer service and complaints.
• Monitor delivery and shrinkage.
• Complete other duties as required by management; work extended hours during holidays.

Skills

Retail experience

Customer service

Telephone skills

Teamwork

Typing 30 WPM

Communication skills

Physical stamina

Flexibility

Tools

POS experience

Job description

Flowerama is looking for hardworking, upbeat, dependable full-time individuals for day, evening, and weekend shifts. Our Florist and Gift store is seeking qualified applicants who have strong customer service and / or retail experience.

Requirements

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.

Essential Job Functions

• Be able to perform and train the essential job functions of retail sales associates, and be knowledgeable enough to oversee the floral designer so store maintains profitability.
• Interview, hire, manage and terminate employees
• Complete and / or audit daily bookwork
• Report concerns and / or daily operations to store manager/district manager
• Manage flower dumpage and analysis for profitability
• Order and manage fresh and non-perishable inventory
• Maintain good housekeeping practices, appropriate care information, professional signage, and correct pricing as it fluctuates with cost of goods
• Manage customer service and complaints effectively
• Monitor delivery
• Monitor shrinkage
• Complete any other tasks as required by management
• Work additional hours during holidays and/or as required based on business necessity
• Other duties as assigned by the manager

Benefits include:

holiday pay, paid vacation and discretionary time-off, floating holidays, a 401(k) opportunity, medical, vision, dental insurance, life insurance, disability, flexible schedule, seasonal appreciation gifts, monthly fresh flowers, friends and family discount cards, branded clothing, and opportunities to receive other insurance such as identity protection, pet insurance, hospital indemnity and more, plus a substantial discount throughout the entire 1-800-Flowers Enterprise (Flowerama, 1800Flowers.com, Harry & David, Personalization Mall, Shari’s Berries, 1800-Baskets.com, Simply Chocolate, Fruit Bouquets, Cheryl’s Cookies, The Popcorn Factory, Wolferman’s Bakery, Stock Yards, and more).

Pay is based on experience, and we promote from within our organization as much as possible.

Requirements

• Previous retail sales experience.
• Excellent customer service experience.
• Strong telephone skills and ability to establish rapport with customers.
• Familiarity with florist business helpful but not mandatory.
• Floral Design experience helpful but not mandatory
• Ability to work as part of a team while completing tasks in a timely manner
• Typing Ability (30 WPM)
• Point of Sales experience is a plus
• Strong communications and strong interpersonal skills including verbal and written communication ability
• Ability to lift 40lbs unassisted
• Ability to stand up to 8 hours daily, and up to 10 hours seasonally
• Commitment to work a flexible schedule in a fast-paced creative environment. We are open Monday - Friday 7:30am-7pm, Saturday 8am-7pm, and Sunday 10am-4pm. The management team gets Sundays off during non-seasonal times. Please note that during busy holiday times, hour of operation will be extended to meet the needs of our customers. Employees are also expected to work extended hours during Valentine’s Day and Mother’s Day weeks, including Valentine’s Day and Mother’s Day.