Full-Time Retail Shift Leader

Dmgoodwill; Ankeny (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-Time Retail Shift Leader to enhance operations and train staff in a supportive environment. This role involves coaching employees, managing store operations, and ensuring excellent customer service. With a focus on values such as love and respect, the ideal candidate will thrive in a dynamic retail setting. The position offers competitive pay, a robust benefits package, and a positive work culture that prioritizes employee growth and community impact. Join a mission-driven organization that values your contributions and provides opportunities for professional development.

Benefits

$1/hour additional shift differential for weekends

Full benefits package including medical, dental, vision

Retirement plan with 5% company match

15% discount at retail stores

Qualifications

• Previous supervisory experience in retail is preferred.
• Ability to communicate effectively in written and verbal formats.
• Must pass a criminal background check.

Responsibilities

• Train and coach store employees to meet sales goals.
• Handle operational procedures including bank deposits.
• Provide excellent customer service and maintain store organization.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Organizational Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

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Goodwill of Central Iowa provided pay range

This range is provided by Goodwill of Central Iowa. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $17.00/hr

Goodwill of Central Iowa is looking for a Full-Time Shift Leader to assist with operations management and training donated-goods retail employees with our values of love, kindness, and respect.

Successful candidates have:

• Previous related full-time supervisory experience - softlines and hardlines preferred
• Excellent customer service skills
• Effective communication skills to coach others
• Efficient problem-solving abilities
• A growth mindset
  
  
  

Good values

Good mission

Goodwill of Central Iowa

Perks:

• $16 per hour base pay + $1/hour additional shift differential pay for Saturday and Sunday shifts!
• Full benefits package including medical, dental, vision insurance, retirement plan with 5% company match - click here to learn more!
• No long holiday or seasonal hours here! Stores are open 9 a.m. to 9 p.m. Monday through Saturday and 12 p.m. to 5 p.m. on Sundays!
• A 15% discount at our retail stores
  
  
  

Our Shift Leaders assist in coaching and training store employees as well as opening and closing the store. Job duties also include handling operational procedures (e.g., bank deposits, paperwork, reporting), providing excellent customer service, cashiering, processing and pricing donated goods, and keeping the store clean and organized.

What you'll do here:

• Trains employees using various platforms including in-person, online, and written processes.
• Regularly provides valuable work performance feedback to employees using GCI’s values of love, kindness, and respect.
• Assists in coaching and assigning work to the team to meet sales and production goals monthly, quarterly and annually.
• Supports the Mission Services department and activities through our round-up program, promoting Mission activities and programs.
• Provides excellent customer service and responds effectively and promptly to customer needs.
• Assists in store DGR (donated goods retail) processes of sorting, pricing, and rotating merchandise to achieve production and sales goals.
• Monitors production and sales to achieve store goals to support and fund Goodwill of Central Iowa’s mission.
• Assists in completing daily communication log to organize and assign work to team members.
• Assists in monitoring new employee training progress.
• Monitors and assists in maintaining internal and external appearance standards including floor care, store cleanliness, cash register organization, fixture organization, parking lot area, shopping cart store entry, and signage.
• Performs other duties as assigned.
  
  
  

What you’ll need:

• Possess strong interpersonal skills and the ability to communicate effectively in written and verbal formats.
• Ability to run cash register, computer, wheeled carts and clothing racks, pallet jacks; potential for forklift operation dependent on work location.
• Ability to work independently and be flexible; adaptable to change.
• Excellent organizational skills, attention to detail, ability to prioritize and assign/monitor work.
• Ability to perform basic math.
• Basic knowledge of Microsoft office suite including Word, Excel and Outlook.
• Ability to work under pressure, maintain accuracy and meet deadlines.
• Must be able to pass a criminal background check and dependent adult and child abuse background check.
• High school diploma or its equivalent or currently attending high school or GED classes. A minimum of 2 years of any combination of military service, high school or related paid employment.
• Ability to carry, lift, push or pull up to 40 pounds regularly
• Ability to tolerate variations in work environment temperature
• Ability to be stationary or mobile for long periods of time
• This position requires a flexible schedule which includes days, evenings, and weekends to support business needs
  
  
  

Goodwill of Central Iowa is an Equal Opportunity Employer (EOE/M/F/Vet/Disability) and E-Verify Participant.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

If you are ready to work for an organization that brings out the best in people, apply today!

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Non-profit Organizations

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