Full-Time Rapid-Response Emergency Medical Dispatcher

Life EMS Ambulance; Grand Rapids (MI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off (2 weeks)

Scholarships for EMT/Paramedic school

Free continuing education

Life Insurance up to $40,000

Flexible spending accounts

Disability insurance

Length of Service Bonus

Uniforms provided

Boot allowance

Employee Assistance Program

Wellness Activities

Job summary

Life EMS Ambulance in Grand Rapids, MI is seeking detail-oriented EMS communications staff for fast-paced call taking and radio coordination. You will support ambulance units, provide accurate information, and maintain optimal response times in collaboration with the Control Center.

Requirements include 18+ years, a valid driver’s license, High School Diploma or GED, and current BLS. Relevant dispatch certifications are expected; Life EMS offers comprehensive benefits and training opportunities.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license with a clean driving record.
• High school diploma or GED required.
• Current BLS certification required.
• Must successfully complete Medical Priority Dispatch Certification.
• Typing and computer operation skills required.
• Strong knowledge of CAD, paging, phone and radio systems.
• Geography knowledge of city streets and service area.
• Familiarity with Medical Priority Dispatch System and protocols.
• Knowledge of local first responders and mutual aid providers.
• Must manage scheduling and volume and notify supervisor as needed.
• Interview by Life EMS designee is required.

Responsibilities

• Ensure daily customer happiness.
• Answer lines immediately with Control Center coordination.
• Provide information for United Way referral calls.
• Assist with Red Cross emergency referral calls.
• With EMD, perform prompt call taking and pre-scheduling.
• Keep work area clean and equipment operational.
• Attend required training to maintain certification.
• Prepare reports for the Director of Operations.
• Support efficient unit deployment via System Status Plan.
• Coordinate resources for mobility transports.
• Think quickly in stressful situations.
• Maintain good relationships with staff and public safety partners.
• Prepare detailed written reports.
• Perform other duties as assigned.

Skills

Typing proficiency

Stress management

Communication

Problem solving

Team coordination

Education

High school diploma or GED

Current BLS certification

Medical Priority Dispatch Certification

Driver's license

Tools

CAD

Paging systems

Phone system

Radio transmitter equipment

Cross index

Medical Priority Dispatch System

Job description

Life EMS Ambulance in Grand Rapids, MI is seeking detail-oriented EMS communications staff for fast-paced call taking and radio coordination. You will support ambulance units, provide accurate information, and maintain optimal response times in collaboration with the Control Center.

Requirements include 18+ years, a valid driver’s license, High School Diploma or GED, and current BLS. Relevant dispatch certifications are expected; Life EMS offers comprehensive benefits and training opportunities.