Emergency Medical Dispatcher — Life-Saving Communications

County Emergency Communications; Gaylord (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Gaylord, MI is seeking an Emergency Medical Dispatcher to join our 24/7 operation. You will receive emergency calls, verify locations, and coordinate ambulance resources while following strict medical dispatch protocols.

The role requires a high school diploma and CPR certification, with EMT/paramedic credentials enabling advanced assignments. Training and ongoing education are provided to maintain compliance and quality standards.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMT or Paramedic credentials may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMT or Paramedic credentials

Job description

County Emergency Communications in Gaylord, MI is seeking an Emergency Medical Dispatcher to join our 24/7 operation. You will receive emergency calls, verify locations, and coordinate ambulance resources while following strict medical dispatch protocols.

The role requires a high school diploma and CPR certification, with EMT/paramedic credentials enabling advanced assignments. Training and ongoing education are provided to maintain compliance and quality standards.