Emergency Medical Dispatcher — Life-Saving Call Center

Emergency Telecommunicator Services; Grandville (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Medical Dispatcher opportunities in Grandville are open for professionals who help coordinate urgent medical responses. Dispatchers collect patient and incident details, establish priorities, and support EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming location and contact information, asking necessary questions, and issuing protocol-based instructions while coordinating responders. A high school diploma is commonly required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

Emergency Medical Dispatcher opportunities in Grandville are open for professionals who help coordinate urgent medical responses. Dispatchers collect patient and incident details, establish priorities, and support EMS resources according to approved protocols.

Responsibilities include receiving calls, confirming location and contact information, asking necessary questions, and issuing protocol-based instructions while coordinating responders. A high school diploma is commonly required.