EMS Dispatch Specialist: Fast, Critical Communications

American Medical Response, Inc.; Grand Rapids (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

American Medical Response, Inc. in Grand Rapids, MI invites applications for an IMMEDIATELY HIRING - Full-Time Dispatcher role.

You will respond to emergency and non-emergency calls, assign and route transportation, and communicate clearly to support quality patient care. Minimum qualifications include a high school diploma, EMS or public safety dispatch experience or related medical training, strong English literacy, and proficient typing.

Qualifications

• High school diploma or equivalent.
• EMS or public safety dispatch experience or relevant medical training.
• Strong English reading and writing skills.
• Clear radio and telephone communication.
• Accurate data entry and record-keeping.
• Ability to multitask and use dispatch equipment efficiently.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests using approved protocols.
• Maintain accurate paperwork and data entry for shifts.
• Generate and verify reports, ensure data accuracy.
• Locate scenes and determine fastest safe routes.
• Relay instructions from supervisors and stay updated on policies.

Skills

Communication

Typing speed

Multitasking

Data entry

Radio communication

Reading & writing English

Computer basics

Education

High school diploma or equivalent

Tools

Dispatch software

911 equipment

Computers/phones/printers

Job description

American Medical Response, Inc. in Grand Rapids, MI invites applications for an IMMEDIATELY HIRING - Full-Time Dispatcher role.

You will respond to emergency and non-emergency calls, assign and route transportation, and communicate clearly to support quality patient care. Minimum qualifications include a high school diploma, EMS or public safety dispatch experience or related medical training, strong English literacy, and proficient typing.