Emergency Medical Dispatcher: Fast-Paced Call Center

County Emergency Communications; Grand Haven (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to operate from Grand Haven, MI. Dispatchers gather patient and incident details, assign response priorities, and coordinate EMS resources using established protocols.

Training and certification levels determine duties and shifts. Applicants may be required to have an EMT/paramedic background or pursue sponsored training; CPR and related coursework may be needed.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Call handling

Data entry

Calm under pressure

Education

High school diploma or equivalent

EMD certification (preferred)

Job description

County Emergency Communications seeks Emergency Medical Dispatchers to operate from Grand Haven, MI. Dispatchers gather patient and incident details, assign response priorities, and coordinate EMS resources using established protocols.

Training and certification levels determine duties and shifts. Applicants may be required to have an EMT/paramedic background or pursue sponsored training; CPR and related coursework may be needed.