FULL TIME PM Guest Service Agent

The Inn at Hastings Park; Lexington (VA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401K

Job summary

Relais & Châteaux Inn at Hastings Park in Lexington, MA, welcomes guests with warm hospitality and a focus on exemplary service. The Guest Service Agent greets arrivals, checks guests in, and supports departures while representing the property with professionalism.

This role emphasizes guest relations during evening hours, with opportunities to learn the culinary and wine experiences at Town Meeting Bistro and the Culinary Garden, while delivering smooth front-desk operations.

Qualifications

• Hospitality experience preferred but not required.
• High school diploma is required.
• Customer service experience of 1 year minimum.

Responsibilities

• Greet guests and register them at check-in; assist during stay.
• Check guests out and represent the property as an ambassador during evening hours.

Skills

Hospitality

Customer service

Education

High school diploma

Job description

About us

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

The Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Being not only a host but an ambassador to our property during the evening hours.

• Hospitality experience preferred but not required
• High school diploma
• Customer service 1 year minimum

• Medical, vision and dental insurance
• 401K
• Discounts at other Relais and Chateaux properties around the world