FULL TIME PM Guest Service Agent

Inn at Hastings Park - Relais & Châteaux; Lexington (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, vision and dental insurance

401(k)

Discounts at Relais & Châteaux around/

Job summary

Inn at Hastings Park - Relais & Châteaux in Lexington, MA is seeking a Guest Service Agent to warmly greet guests, check them in and out, and contribute to exceptional guest service and financial performance.

You will act as an ambassador for our Relais & Châteaux property during evening hours, delivering a welcoming, professional experience to guests in a luxury setting with a collaborative team.

Qualifications

• Hospitality experience preferred but not required.
• Customer service 1 year minimum.
• High school diploma

Responsibilities

• Greet and register guests and handle check-out to support outstanding guest service and hotel profitability.
• Serve as an ambassador to the property during evening hours.

Skills

Customer service

Hospitality

Education

High school diploma

Job description

About us

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

Company Description

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in‑the‑know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

The Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Being not only a host but an ambassador to our property during the evening hours.

Qualifications

• Hospitality experience preferred but not required
• High school diploma
• Customer service 1 year minimum

Additional Information

• Medical, vision and dental insurance
• 401K
• Discounts at other Relais and Chateaux properties around the world