FULL TIME PM Guest Service Agent

SmartRecruiters, Inc.; Lexington (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Employee discounts

Job summary

Inn at Hastings Park in Lexington, Massachusetts, is seeking a Guest Service Agent to warmly greet guests, assist with check-in and check-out, and represent the property with a polished, guest‑centric approach during evening hours. This role emphasizes hospitality and top‑notch service in a luxury setting.

The ideal candidate may have hospitality experience or a strong customer service background, with a high school diploma and at least one year in guest services.

Qualifications

• Hospitality experience preferred but not required.
• High school diploma.
• Customer service 1 year minimum.

Responsibilities

• Greeting and registering guests.
• Checking guests out of the hotel.
• Being an ambassador to the property during the evening hours.

Skills

Customer service

Hospitality experience

Education

High school diploma

Job description

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

The Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Being not only a host but an ambassador to our property during the evening hours.

Qualifications

- Hospitality experience preferred but not required

- High school diploma

- Customer service 1 year minimum

Additional Information

- Medical, vision and dental insurance

- 401K

- Discounts at other Relais and Chateaux properties around the world