FULL TIME PM Guest Service Agent

Relais & Châteaux; Lexington (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K

Discounts at Relais properties

Job summary

Relais & Châteaux's Inn at Hastings Park in Lexington, MA is seeking a friendly Guest Service Agent to greet and register guests and manage check-outs with warmth and professionalism.

You will act as an ambassador for the property during evening hours, delivering outstanding service while supporting the hotel's financial profitability. Hospitality experience is preferred; a high school diploma and 1 year of customer service are expected.

Qualifications

• Customer service experience valued but not required.
• Minimum of 1 year of customer service experience.
• High school diploma required.

Responsibilities

• Greet and register guests and assist with check-out at end of stay.
• Serve as ambassador for the property during evening hours.
• Contribute to the hotel's financial profitability through guest service excellence.

Skills

Customer service

Education

High school diploma

Job description

About Us

Perfectly nestled in Lexington, Massachusetts, just 15 miles outside Boston, the Inn at Hastings Park provides unrivaled hospitality and exceptional culinary experiences. The Boston area’s only Relais & Châteaux property, the Inn features 22 stylishly luxurious accommodations, including a lovingly preserved guest house and barn that merge Lexington’s historic heritage and architecture with a contemporary American chic design.

An immersive food and wine destination unlike any other in New England, the Inn provides a delicious respite for those in-the-know, from a transformed seasonal menu at upscale Town Meeting Bistro, to the exclusive Culinary Garden. Inn owner Trisha Pérez Kennealy also shares her passion for teaching in her role as Culinary Educator, offering indoor and outdoor cooking classes for hotel and day guests alike.

Job Description

The Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Being not only a host but an ambassador to our property during the evening hours.

Qualifications

• Hospitality experience preferred but not required


• High school diploma


• Customer service 1 year minimum

Additional Information

• Medical, vision and dental insurance


• 401K


• Discounts at other Relais and Châteaux properties around the world