Full-Time Pet Resort Front Desk & Guest Experience Lead

Workstream; Newton (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

NVA Pet Resorts, part of National Veterinary Associates, is hiring a Full-Time Pet Host to welcome pet parents and care for furry family members at our Newton resort.

As the Pet Host, you will run the front desk, manage check-ins and check-outs, book boarding and services, answer inquiries, process payments, verify vaccination records, and upsell packages when appropriate. The role requires weekend/holiday shifts, physical tasks, and comfort with dogs of all sizes in a fast-paced environment.

Qualifications

• Experience in customer service environments preferred.
• Able to multitask in a busy front-desk setting.
• Comfortable using phones, schedules, and computer systems.

Responsibilities

• Greet clients, pets, and vendors warmly.
• Manage check-ins and check-outs.
• Book boarding, daycare, grooming, and training reservations.
• Answer phones, emails, and voicemails promptly.
• Process payments and balance transactions.
• Obtain and verify vaccination records.
• Recommend services and activity packages to meet client needs.
• Communicate pet updates and concerns to leadership.
• Keep lobby and front areas clean and safe.
• Assist team with handling pets and maintaining a fast-paced environment.

Skills

Customer service

Multitasking

Phone skills

Scheduling

Computer systems

Job description

NVA Pet Resorts, part of National Veterinary Associates, is hiring a Full-Time Pet Host to welcome pet parents and care for furry family members at our Newton resort.

As the Pet Host, you will run the front desk, manage check-ins and check-outs, book boarding and services, answer inquiries, process payments, verify vaccination records, and upsell packages when appropriate. The role requires weekend/holiday shifts, physical tasks, and comfort with dogs of all sizes in a fast-paced environment.