Full-Time Patient Services Specialist — Scheduling & Care

PRN - Physical Therapy Clinics; Carlsbad (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Paid Time Off

Student Loan Assistance

Job summary

PRN Physical Therapy is seeking a Patient Services Representative to be the welcoming face of the clinic. You will greet patients, schedule appointments, verify insurance, and handle front-d desk tasks to ensure a smooth patient experience.

In this full-time role in Carlsbad, CA, you’ll support clinical staff, maintain records, and help with office operations. A friendly personality and attention to detail are essential to success.

Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Help create a positive work environment and clinic culture by ensuring the patients' needs are taken care of during transitional periods of therapy.
• Maintain patient records and ensure all documentation is complete and accurate.
• Assist in keeping front office area neat, tidy and organized.
• Coordinate with clinical staff to ensure seamless patient experience.
• Assist front office with front office tasks when down time occurs including but not limited to: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.
• Maintain a clean and organized reception area.
• Assist in managing inventory and ordering office supplies as needed.
• Participate in team meetings and contribute ideas for process improvement.
• Ensure cleanliness and organization of therapy areas and equipment.

Skills

Customer service experience

Office software proficiency

Interpersonal skills

Attention to detail

Education

High school diploma or equivalent

Healthcare administration coursework (plus)

Job description

PRN Physical Therapy is seeking a Patient Services Representative to be the welcoming face of the clinic. You will greet patients, schedule appointments, verify insurance, and handle front-d desk tasks to ensure a smooth patient experience.

In this full-time role in Carlsbad, CA, you’ll support clinical staff, maintain records, and help with office operations. A friendly personality and attention to detail are essential to success.