Full Time Patient Experience Coordinator (Front Office)

Smile & Co.; Folsom Junction (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Smile & Co. in Folsom Junction is seeking a Patient Experience Coordinator to enhance patient interactions. This role goes beyond administrative tasks, as it focuses on making patients feel valued and at ease from their first contact.

The ideal candidate genuinely loves people, communicates warmly, and thrives in a dynamic, team-oriented environment. Join us in creating a dental experience that is more welcoming than transactional.

Qualifications

• Genuine love for people and creating a welcoming atmosphere.
• Ability to communicate with warmth and attention to detail.
• Capable of thriving in a fast-paced environment.

Responsibilities

• Create first impressions and build trust with patients.
• Answer phones and check in patients.
• Maintain a calm and collected demeanor under pressure.

Skills

People skills

Communication

Calmness under pressure

Teamwork

Job description

HIRING: Patient Experience Coordinator (Front Office) Smile & Co. — Folsom, CA

We built this place around a simple idea: dentistry can feel different. No white coats. No judgment. Just exceptional care wrapped in a warm, intentional experience — more wine bar than waiting room.

We’re looking for a Patient Experience Coordinator who:

• Genuinely loves people (and knows how to make them feel seen)
• Understands that the front desk sets the tone for everything
• Communicates with warmth, confidence, and attention to detail
• Thrives in a fast‑paced environment while staying calm and collected
• Wants to be part of a team that shows up for each other
• Is ready to grow inside a practice that’s always evolving

This role is more than answering phones and checking patients in — you’re creating first impressions, building trust, and helping every patient feel taken care of from the moment they walk in.

We take care of our team the way we take care of our patients — with intention.

If you’ve been waiting for a place that actually lives its values, this might be it.

We can’t wait to meet you!