Patient Experience Coordinator

Silverlakedental; Minnesota; On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation based on 경험

Daily/Monthly bonus opportunities

Four-day work week

401(k) with employer match

Medical and vision insurance

Paid time off and Minnesota Sick and 🤝

Paid continuing education

Job summary

Silver Lake Dental is seeking a Patient Experience Coordinator to be the welcoming face of the practice and guide patients through scheduling, treatment planning, and insurance questions with confidence and compassion.

You'll coordinate doctor and hygiene schedules, manage patient records, verification, and follow-up care while maintaining a friendly, efficient office environment. Dental administration experience and Dentrix familiarity are preferred.

Qualifications

• Experience in dental administration or comparable medical scheduling.
• Experience with Dentrix or similar software, including scheduling and treatment planning.
• Knowledge of block scheduling and insurance verification.
• Strong customer service and communication skills.

Responsibilities

• Create a welcoming and positive first impression for every patient.
• Guide patients through scheduling, treatment planning, financial arrangements, and insurance questions.
• Coordinate doctor and hygiene schedules to maximize efficiency and production.
• Manage patient records, insurance verification, and follow-up care with accuracy.
• Maintain a comfortable, cheerful, and professional office environment.
• Collaborate closely with the clinical team to ensure smooth daily operations.

Skills

Customer service

Communication

Organizational skills

Teamwork

Tools

Dentrix or scheduling software

Job description

As our Patient Experience Coordinator, you'll be the welcoming face of our practice and an essential part of creating an experience that exceeds our patients' expectations at every visit. If you are organized, compassionate, and passionate about helping others while thriving in a collaborative, family-oriented environment, we would love to meet you.

About Silver Lake Dental - At our practice, we believe dentistry is about much more than teeth--it's about caring for people, building lifelong relationships, and helping patients achieve healthier smiles and greater confidence.

Our vision is to provide an experience that exceeds our patients' expectations in every interaction so that when they leave our office, they are in optimal oral health and delighted to refer their friends and family to our practice.

We are committed to creating a positive, fun work environment where loyal, honest individuals can expand their careers through education, mentorship, and teamwork. Our purpose is to guide patients along a path of optimal dental health by delivering the highest possible level of care in a friendly, safe, and comfortable environment.

Through our team of professional, compassionate, and committed employees, we strive to improve our patients' health, appearance, self-confidence, and overall quality of life.

What You'll Do

As our Patient Experience Coordinator, you'll help shape every stage of the patient journey by:

• Creating a welcoming and memorable first impression for every patient.
• Guiding patients through scheduling, treatment planning, financial arrangements, and insurance questions with confidence and compassion.
• Coordinating doctor and hygiene schedules to maximize efficiency and production while maintaining an exceptional patient experience.
• Ensuring patients feel informed, valued, and cared for from the first phone call to the completion of treatment.
• Managing patient records, insurance verification, and follow-up care with accuracy and attention to detail.
• Helping maintain a comfortable, cheerful, and professional office environment.
• Collaborating closely with the clinical team to ensure each day runs smoothly and efficiently.
• Loves helping people and creating positive experiences.
• Has exceptional organizational and communication skills.
• Enjoys a busy, engaging workday while maintaining a calm, compassionate presence for patients and teammates alike.
• Values teamwork, integrity, and accountability.
• Is dependable, self-motivated, and eager to learn.
• Enjoys building long-term relationships with patients and coworkers alike.
• Experience in dental administration or comparable medical scheduling.
• Experience with Dentrix or similar software, including scheduling and treatment planning.
• Knowledge of block scheduling and insurance verification.
• Strong customer service and communication skills.

What We Offer

We believe exceptional employees deserve exceptional support. That's why we offer:

• Competitive compensation based on experience
• Daily and monthly bonus opportunities
• Four-day work week promoting work-life balance
• 401(k) with employer match
• Medical and vision insurance available
• Paid time off plus Minnesota Sick and Safe Leave
• Paid continuing education and opportunities for professional growth
• A positive, supportive, family-oriented team culture where your contributions are valued

We invest in our people because we know that when our team thrives, our patients do too.

At Silver Lake Dental, you're more than an employee. You'll be part of a team that celebrates successes, supports growth, values your contributions, and shares a common purpose: helping people live healthier, happier lives through exceptional dental care.

We're not just looking for someone to fill a position--we're looking for someone who shares our passion for caring for people, growing together, and making every patient interaction extraordinary.