Patient Experience Coordinator

Jennifer Chiang, DDS; Sunnyvale (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Performance-based bonuses

Paid training and ongoing mentorship

Growth opportunities

Job summary

Jennifer Chiang, DDS, in Sunnyvale, CA, is hiring a Patient Experience Coordinator. This role is pivotal as it involves being the first point of contact for patients, ensuring a smooth and welcoming experience. Ideal candidates should possess strong interpersonal skills, be detail-oriented, and enjoy engaging with people.

The office is modern, fully paperless, and focused on delivering 5-star patient experiences. Competitive pay, performance-based bonuses, and opportunities for growth into leadership roles are also offered.

Qualifications

• Warm, personable, and emotionally intelligent.
• Organized, reliable, and detail-oriented.
• Enjoy learning, growth, and coaching.

Responsibilities

• Greet patients and guide them through their visits.
• Ensure smooth operations for patients and clinical team.
• Create a welcoming environment for all.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Communication skills

Emotional intelligence

Job description

We’re Hiring a Patient Experience Coordinator

A 5-Star Dental Office | Sunnyvale, CA

This is not a typical front desk job.

Sunnyvale Family Functional Dental Office is a top-rated, fully paperless dental practice with over 200 five-star reviews. Patients consistently tell us they feel genuinely cared for—from the very first hello. That experience starts at the front of our office, and we are intentionally selective about who represents our practice.

We are looking for a warm, personable, and emotionally intelligent team member who truly enjoys connecting with people. Someone who brings calm, confidence, and kindness into every interaction—and who takes pride in being part of a 5-star patient experience.

If you love people, notice details, and enjoy being the friendly anchor of a well‑run office, you may be a wonderful fit here.

About the Role:

As our Patient Experience Coordinator, you’ll be the first impression of our practice—greeting patients, guiding them through their visits, and helping the day flow smoothly for both patients and clinical team members.

Our office is already fully paperless and highly organized. What we value most is attitude, coachability, and presence. Dental experience is helpful, but not required. We are happy to train the right person who brings warmth, curiosity, and professionalism.

This Role Is a Great Fit If You:

• Naturally connect with people and enjoy conversation.
• Take pride in creating calm, welcoming environments.
• Communicate clearly and kindly—by phone, email, and in person.
• Are organized, reliable, and detail‑oriented.
• Enjoy learning, growing, and being coached.
• Want to be part of a practice known for excellence.

What Makes Our Office Different:

• 200+ five‑star reviews from patients who value our care.
• A supportive, respectful team culture.
• A modern, fully paperless system.
• High standards paired with genuine kindness.
• Leadership that values growth, feedback, and professionalism.

Schedule & Location:

Tuesday–Friday: 8:00 AM–5:00 PM

Saturdays: 8:00 AM–2:00 PM

Location: Sunnyvale, CA

Compensation & Growth:

• Competitive pay with performance‑based bonuses.
• Paid training and ongoing mentorship.
• Opportunity to grow into a leadership or office management role.
• A workplace where your contribution is noticed and valued.