Full-time Patient Access & Scheduling Specialist

Franciscan Alliance, Inc.; Indianapolis (IN); On-site; USD 31,000 - 42,000; Full time

Job summary

Franciscan Health in Indianapolis is seeking a Patient Contact Center Scheduler I to coordinate and register appointments for providers, imaging, and ancillary services. You will be the first point of contact for patients, route inquiries, and utilize templates to ensure accurate scheduling.

Training will occur during the first month, with shift times 9:30am-6:00pm, Monday through Friday. The role requires a high school diploma and 1 year of healthcare call center experience, and interacts with

Qualifications

• Required High School Diploma/GED
• 1 year Healthcare contact center, ambulatory or acute clinic or physician office experience Preferred

Responsibilities

• Manage inbound and outbound calls with the goals of accurately scheduling patients, taking messages, utilizing templates and routing clinical inquiries appropriately.
• Assess the caller’s needs and response to ensures the appropriate resolution for the inquiry or issue.
• Understand when to escape calls to RN, provider clinic, or PEAC leadership.
• Proactively escape areas of concerns or uncertainty relating to provider/ancillary departments and provide recommendations in relation to workflows, medical questions, and EPIC build.
• Exhibit strong understanding of specialized PEAC processes, questionnaire, subgroups, auto search, decision trees, pre-registration, message templates, referral capture and insurance plan networks.
• Drive and support activities to diminish financial risk of patient accounts through patient insurance registration activities.
• Discuss and collect on the patients’ financial responsibility for their upcoming visit, outstanding balances, and providing estimates for services that are being scheduled.

Education

High School Diploma/GED

Job description

Franciscan Health in Indianapolis is seeking a Patient Contact Center Scheduler I to coordinate and register appointments for providers, imaging, and ancillary services. You will be the first point of contact for patients, route inquiries, and utilize templates to ensure accurate scheduling.

Training will occur during the first month, with shift times 9:30am-6:00pm, Monday through Friday. The role requires a high school diploma and 1 year of healthcare call center experience, and interacts with