Full-Time Neurology Care Navigator

Infusion PA; Boerne (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Annual bonus program

Wellness reimbursement

Tuition assistance program

Professional association reimbursement

Employee assistance program

Disability insurance

Life Insurance

Job summary

Neurology Institute of Kerrville/Boerne is seeking a dedicated Patient Care Navigator to coordinate patient care across outside physician practices, handling referrals, medical records, and prior authorizations for MRIs. This full-time role at the Boerne location emphasizes compassionate patient service and efficient front-end support.

Responsibilities include rooming patients, updating charts, communicating with providers, and assisting with scheduling, payments, and lab specimen processing.

Qualifications

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• Experience with eClinicalWorks is a plus
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• A caring and compassionate personality
• Great customer and patient service
• Ability to multitask and work under pressure
• Assist with Referrals/Progress Notes/Medical Records/Prior Authorizations for MRIs
• Assist MDs and NPs

Responsibilities

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls, and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Skills

CPR/BLS

6 months clinical experience

1 year administrative/customer service

Phlebotomy/Lab processing

Multitasking under pressure

Patient referrals/medical records/PAs

Assist MDs/NPs

Education

High school graduate or equivalent

Medical Assistant Certification or Registration

Tools

eClinicalWorks

Job description

Neurology Institute of Kerrville/Boerne is seeking a dedicated Patient Care Navigator to coordinate patient care across outside physician practices, handling referrals, medical records, and prior authorizations for MRIs. This full-time role at the Boerne location emphasizes compassionate patient service and efficient front-end support.

Responsibilities include rooming patients, updating charts, communicating with providers, and assisting with scheduling, payments, and lab specimen processing.