Patient Care Navigator & Referral Coordinator

Vivo Infusion®; Boerne (TX); On-site; USD 27,552,000 - 30,307,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Match up to 4%

PTO: Accrual 3+ weeks

Wellness Reimbursement Program

Life Insurance (Employer-provided)

Job summary

Vivo Infusion is seeking a Patient Care Coordinator in Boerne, TX to guide patients through care coordination with outside physician practices by sending referrals, medical records, and obtaining prior authorizations for MRIs.

The role emphasizes strong communication, front-end support, and teamwork with clinicians; experience with eClinicalWorks is a plus and the schedule is Monday–Friday, 8:00am–5:00pm.

Qualifications

• High school graduate or equivalent, required.
• Medical Assistant Certification or Registration preferred.
• CPR/BLS, required.
• 6 months of clinical experience, required.
• Experience with eClinicalWorks is a plus
• 1 year in an administrative or customer service role, preferred.
• Phlebotomy and lab processing skills, preferred.
• A caring and compassionate personality

Responsibilities

• Performs a variety of patient care activities rendering quality patients in accordance with standards of practice.
• Room clinic patients in person or virtually and update patient chart with the required information
• Communicate pertinent patient data to providers and nurses to ensure quality and continuity of patient care
• Provide administrative and front-end support: Greet patients, assist with scheduling, manage phone calls (incoming and outgoing), and process payments.
• Oversees and ensures efficient turnover of exam rooms
• Assist provider in the exam room as requested
• Collect, prepare, and submit ordered patient lab specimens as directed.
• Assist Patient Services team as needed to obtain prior authorizations for prescribed treatment's and documents.
• Triage patient phone calls and messages and document them appropriately
• Orders and manages supplies under the direction of manager
• Disinfect and stock the exam rooms.
• Assist in obtaining records required for the patient’s chart
• Demonstrate effective communication skills, reporting patient issues as needed throughout the treatment day.
• Follow company policies and CDC guidelines for infection control.

Skills

Patient care

Multitask

Communication

Scheduling

Education

High school diploma or equivalent

Medical Assistant Certification/Registration

CPR/BLS

Administrative/customer service experience

Tools

eClinicalWorks

Job description

Vivo Infusion is seeking a Patient Care Coordinator in Boerne, TX to guide patients through care coordination with outside physician practices by sending referrals, medical records, and obtaining prior authorizations for MRIs.

The role emphasizes strong communication, front-end support, and teamwork with clinicians; experience with eClinicalWorks is a plus and the schedule is Monday–Friday, 8:00am–5:00pm.