RN Patient Navigator - Neurosurgery

Advocate Health; Winston-Salem (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Wake Forest Baptist Medical Center in Winston-Salem, NC seeks an RN Navigator to support the Navigator Program, coordinating care, evaluating quality, and engaging patients and families.

The role emphasizes outreach, data collection, reporting outcomes, and participation in governance, with emphasis on professional growth and chronic care management through motivational interviewing.

Candidates should be an RN with BSN preferred and case management experience; Spanish bilingual is a plus.

Qualifications

• BSN preferred.
• Two years RN experience desirable.
• Bilingual Spanish preferred.

Responsibilities

• Ongoing evaluation and quality improvement of the Navigator Program with tracking per standards.
• Ensure quality patient care by coordinating with patients and families and communicating across the care continuum.
• Implement outreach to build relationships with community agencies.
• Collect and maintain program data; deliver reports on outcomes and improvement activities.
• Function within a professional practice model and participate in governance and continuing education.
• Provide age-appropriate patient care following age-specific guidelines.

Skills

Problem solving

Self-directed work

Team leadership

Fast-paced environment

MS Office

Education

BSN preferred

Job description

EDUCATION/EXPERIENCE:

• Graduation from an accredited School of Nursing. BSN preferred with two years' experience as a Registered Nurse.
• Case management experience preferred.
• Bilingual preference with fluency in Spanish preferred.

LICENSURE, CERTIFICATION, and/or REGISTRATION:

• Current license as a Registered Nurse (RN) in the State of applicable state.

ESSENTIAL FUNCTIONS:

• Responsible for ongoing evaluation and quality improvement of the Navigator Program and tracks all activity as defined by the departmental and program standards.
• Ensures quality patient care by adhering to the policies of WFBMC, involving patients and their families in identifying their needs, creating a plan to meet those needs, and effectively communicating the plan across the continuum of care. Identifies barriers to efficient and effective management of patient care and seeks strategies to remove them.
• Implements outreach efforts to establish and maintain positive working relationships with key community agencies.
• Collects and maintains up to date and accurate program data and documentation according to program standards. Delivers reports that demonstrate outcomes and performance improvement activities; adheres to established productivity benchmarks.
• Trained in motivational interviewing and health coaching to provide chronic care management.
• Demonstrates ability to function in a professional practice model through active participation in shared governance and acceptance of personal responsibility for professional growth. Demonstrates responsibility for personal development by participating in continuing education offerings. Seeks new opportunities for self- improvement. Seeks and applies constructive feedback to improve performance.
• Provides age/developmentally appropriate patient care in accordance with Age-Specific guidelines for the specific age groups served.

SKILLS/QUALIFICATIONS:

• Problem solving, decision making and critical thinking skills
• Ability to work in a self-directed environment
• Ability to work with and lead teams
• Demonstrates ability to work in fast-paced environment with multiple interruptions
• Expertise in MS Office and ability to prepare program reports frequently and efficiently

WORK ENVIRONMENT:

• Clean, well-lit, comfortable environment
• Possible exposure to infections and contagious diseases
• Occasional exposure to patient illnesses
• Occasionally subject to irregular hours (evenings and weekends)