Full-Time Member Service Rep (ITM/PTM Specialist)

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Job summary

American Heritage Credit Union in Philadelphia is seeking Full-Time PAT Member Service Representatives for our Contact Center. This is a virtual representative position based in our main campus in Northeast Philadelphia.

Responsibilities include handling routine member transactions, cross-selling services, and using the ACS system to assist members. Prior cash handling and customer service experience are required, and hours may vary by management needs.

Qualifications

• Must have prior cash handling and customer service experience.
• Previous credit union/banking experience preferred.
• Must be flexible and available to work Contact Center hours.
• Hours are subject to change at management discretion.

Responsibilities

• Serve membership by providing service and information via the PTM/ITM (Personal Teller Machine Interactive Teller Machine).
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including deposits, withdrawals, and transfers.
• Perform account review.
• Analyze and address member questions or problems and refer/cross-sell a product or service using the ACS system to meet member needs.

Skills

Cash handling

Customer service

Cross-selling

Flexibility

Communication

Tools

ACS system

Job description

American Heritage Credit Union in Philadelphia is seeking Full-Time PAT Member Service Representatives for our Contact Center. This is a virtual representative position based in our main campus in Northeast Philadelphia.

Responsibilities include handling routine member transactions, cross-selling services, and using the ACS system to assist members. Prior cash handling and customer service experience are required, and hours may vary by management needs.