Member Experience Specialist — Customer Service & Membership

Paycom - ATS; West Ridley Park (PA); On-site; USD 29,227,000 - 39,543,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

401K employer match

Health, Dental, Vision insurance

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Ridley Park, PA. You will deliver a superior member experience, answer phones, greet members, sign up new members, and log amenities.

The role emphasizes a judgment-free environment and friendly, professional service. Starting pay is $12 per hour with raises at 180 days, 1 year, and every 6 months thereafter.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment

Skills

Customer service

Basic computer proficiency

Education

High school diploma/GED

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative in Ridley Park, PA. You will deliver a superior member experience, answer phones, greet members, sign up new members, and log amenities.

The role emphasizes a judgment-free environment and friendly, professional service. Starting pay is $12 per hour with raises at 180 days, 1 year, and every 6 months thereafter.