Full-Time Loan Servicing & Customer Support Specialist

Blaze Credit Union; Saint Paul (MN); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Low-cost medical

Dental insurance

Vision insurance

Quarterly bonuses

401k contribution

Tuition reimbursement

Job summary

Blaze Credit Union in Saint Paul, MN, seeks a Consumer Loan Servicing Representative to assist members with questions about lending products by phone, chat, and email. The role includes handling payments, setting up options, and processing reversals or changes, with a monthly Saturday rotation. The position is full-time and on-site at our Administrative office in St.

Paul. Ideal candidates have a high school diploma, one year in a financial institution, and strong customer service skills, with

Qualifications

• Minimum High School degree or equivalent.
• Minimum 1-year financial institution experience.
• Minimum 1-year customer service experience preferred.

Responsibilities

• Answers incoming phone calls and chats about servicing current consumer loans.
• Assists members by taking payments over the phone through SWBC.
• Assists members with payment options, set up and changes.
• Completes requests for payment reversals/recasts.
• Completes skips and due date change requests.
• Collects and reviews proof of insurance for auto loans.
• Assists members with CPI placement and waivers requests.
• Provides pay-offs for members and third parties.
• Completes Letters of Guarantee requests for insurance companies.
• Gathers loan information and files Gap and CUNA claims.
• Assists members with questions on loan products, promotions, and offers.
• Completes Q2 digital banking messages.
• Performs other duties as assigned to support effective department operations.

Skills

Verbal communication

Written communication

Microsoft Office

Customer service

Multi-tasking

Financial knowledge

Education

High School diploma or equivalent

Tools

DNA core financial platforms

Job description

Blaze Credit Union in Saint Paul, MN, seeks a Consumer Loan Servicing Representative to assist members with questions about lending products by phone, chat, and email. The role includes handling payments, setting up options, and processing reversals or changes, with a monthly Saturday rotation. The position is full-time and on-site at our Administrative office in St.

Paul. Ideal candidates have a high school diploma, one year in a financial institution, and strong customer service skills, with