Full-Time In-Person Customer Support Specialist

Hrstalentsolutions; Charlotte (NC); On-site; USD 30,000 - 34,000; Full time

Job summary

Hrstalentsolutions in Charlotte, NC is seeking a Customer Service and Client Support Representative to respond to inquiries, verify account details, and provide a clear next step. You will use its service information to resolve routine matters or direct exceptions to the right team.

Training covers its products and systems; you should be comfortable listening carefully, taking readable notes, and maintaining accurate records. This is a full-time, in-person role paying $21.50-$25.00 per hour.

Qualifications

• Applicants new to a formal representative role are welcome.
• Previous contact-centre or customer service work is an asset, but experience helping people in retail, reception, hospitality, or another setting is valuable too.
• Employer will teach the particular products and software; clear communication and reliable follow-through are foundational.

Responsibilities

• Respond to incoming questions with approved information.
• Confirm identity or account details through the proper process.
• Summarize the customer's issue and the action taken.
• Ask for a missing detail when it is necessary to proceed.
• Send exceptions to the appropriate colleague with context.
• Follow up on requests that remain in your assigned queue.
• Check the record before sending a written response.
• Recognize a recurring issue and bring it to a supervisor's attention.
• Keep a professional tone when someone is frustrated.

Job description

Hrstalentsolutions in Charlotte, NC is seeking a Customer Service and Client Support Representative to respond to inquiries, verify account details, and provide a clear next step. You will use its service information to resolve routine matters or direct exceptions to the right team.

Training covers its products and systems; you should be comfortable listening carefully, taking readable notes, and maintaining accurate records. This is a full-time, in-person role paying $21.50-$25.00 per hour.