Customer Experience Specialist — Training & Growth

Apex CLT Corp.; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and guidance

Career development opportunities

Positive, collaborative work环境

Competitive compensation

Job summary

Apex CLT Corp. is seeking a friendly Customer Service Representative in Charlotte to help customers find information, understand services, and resolve everyday concerns. You will work with a supportive team, receive training, and develop strong communication and problem-solving skills.

Ideal candidates are patient, professional, and customer-focused, with a willingness to learn. Prior customer service is helpful but not required; dependable, organized individuals thrive in our fast-paced

Qualifications

• Strong verbal communication and active listening skills.
• Patient, approachable, and customer-focused attitude.
• Good problem-solving and interpersonal skills.
• Ability to remain professional in a fast-paced environment.
• Dependable, organized, and willing to learn.
• Previous customer service experience is an advantage but not required.

Responsibilities

• Welcome customers and provide courteous, professional assistance.
• Answer questions about products, services, and available offers.
• Listen to customer needs and recommend appropriate solutions.
• Address concerns calmly and direct more complex issues to the appropriate team member.
• Provide accurate information and help customers understand available options.
• Maintain a positive and helpful attitude during every customer interaction.
• Collaborate with colleagues to support service quality and team objectives.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Job description

Apex CLT Corp. is seeking a friendly Customer Service Representative in Charlotte to help customers find information, understand services, and resolve everyday concerns. You will work with a supportive team, receive training, and develop strong communication and problem-solving skills.

Ideal candidates are patient, professional, and customer-focused, with a willingness to learn. Prior customer service is helpful but not required; dependable, organized individuals thrive in our fast-paced