Full-Time Front End Supervisor & Team Leader

Burlington; Gaithersburg (MD); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Growth Opportunities

Competitive Pay

Flexible Hours

15-30% Associate Discount

Medical, Dental, and Vision Coverage

Employee Assistance Program

Life and Disability Insurance

Paid Time Off

Paid Holidays

401 (k)

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Gaithersburg, MD.

You will supervise front-end operations, coach associates, and drive sales through strong team leadership and excellent service. As a Store Front End Supervisor, you will promote safety, oversee scheduling, and participate in recruiting and onboarding while supporting a diverse, collaborative culture across the store.

Qualifications

• At least 1 year of supervisory experience within an off-price, big box, or a specialty environment.
• Strong interpersonal skills with a positive and engaging attitude.
• Ability to work a full-time schedule including nights, weekends and holidays as required.
• Ability to move/handle/lift store merchandise weighing 40 lbs. or more, and to stand and walk for extended periods.

Responsibilities

• Supervise all store functions and associates while in the role of Manager on Duty.
• Maximize sales results through training, developing, and coaching of direct reports.
• Promote safety for both customers and associates by adhering to company guidelines.
• Cultivate a diverse culture based on teamwork and collaboration.
• Solve issues/concerns, making informed decisions and supervising front-end operations for exceptional customer service.
• Reinforce Asset Protection strategies to reduce shrink.
• Assist in recruiting, interviewing, and onboarding new associates.
• Participate in weekly workload planning meetings.
• Drive Community Relations participation through company programs and partnerships.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Customer service leadership

Store operations

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Service Supervisor to join our store leadership team in Gaithersburg, MD.

You will supervise front-end operations, coach associates, and drive sales through strong team leadership and excellent service. As a Store Front End Supervisor, you will promote safety, oversee scheduling, and participate in recruiting and onboarding while supporting a diverse, collaborative culture across the store.