Full-Time Front Desk Guest Experience Lead

Stonebridge Companies; Saddle Brook (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

401(k) matching

Wellness support

Travel perks

Lodging perks

Job summary

Marriott Saddle Brook in Saddle Brook, New Jersey is seeking a Front Desk Agent to support efficient check-in and check-out, manage guest records in the property management system, and deliver outstanding service.

The role requires prior hotel front desk experience, strong communication, cash handling, and the ability to work a flexible schedule including evenings, weekends, and holidays. This is a full-time, on-site position with a competitive hourly wage and comprehensive benefits.

Qualifications

• Prior hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods.
• Maintain accurate records of room availability and guest accounts.
• Balance cash transactions and perform basic bookkeeping tasks.
• Issue room keys and assist with reservations and billing.

Skills

Customer service

Communication

PMS proficiency

Cash handling

Problem solving

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Job description

Marriott Saddle Brook in Saddle Brook, New Jersey is seeking a Front Desk Agent to support efficient check-in and check-out, manage guest records in the property management system, and deliver outstanding service.

The role requires prior hotel front desk experience, strong communication, cash handling, and the ability to work a flexible schedule including evenings, weekends, and holidays. This is a full-time, on-site position with a competitive hourly wage and comprehensive benefits.