Full-Time Eyewear Specialist & Patient-Care Expert

AEG Vision; Richland Township (MI); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision is seeking an Optician to provide expert eyewear solutions and exceptional patient care on-site. You will assist patients in selecting frames and lenses, ensure proper fit, and use precision tools to dispense accurately.

A focus on patient satisfaction and insurance knowledge will drive trust and repeat visits. The role emphasizes accurate measurements, quality service, and ongoing product knowledge, with opportunities for growth in leadership and teamwork within a Top Employer of

Qualifications

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.

Skills

Customer service

Communication skills

Sales experience

Attention to detail

Organizational skills

Education

High School or GED

ABO/NCLE preferred

Tools

MC Office

Windows

Word Processing

Job description

AEG Vision is seeking an Optician to provide expert eyewear solutions and exceptional patient care on-site. You will assist patients in selecting frames and lenses, ensure proper fit, and use precision tools to dispense accurately.

A focus on patient satisfaction and insurance knowledge will drive trust and repeat visits. The role emphasizes accurate measurements, quality service, and ongoing product knowledge, with opportunities for growth in leadership and teamwork within a Top Employer of