Full-Time EMS Dispatcher Associate – Impact Lives Daily

Rural Metro Fire Department; Phoenix (AZ); On-site; USD 23,650 - 33,684; Full time

Job summary

Rural Metro Fire Department in Phoenix is seeking an Associate EMS Dispatcher for a full-time role. Starting pay is $20.81 per hour with a multi-part bonus opportunity after milestones.

Responsibilities include processing 911 and non-emergency calls, dispatching appropriate resources, providing medical dispatch instructions per IAED standards, and accurate data entry using CAD. This role demands clear communication and multitasking ability.

Qualifications

• High school diploma or equivalent required.
• 1 year of emergency dispatch, medical or telecommunications experience, or 2 years of high-demand customer service.
• Strong reading, writing and English communication skills.
• Clear radio/telephone communication and accurate data handling.
• Ability to multitask and use multiple computer systems after training.

Responsibilities

• Process 911 and non-emergency calls to determine needed assistance and dispatch resources promptly.
• Maintain accountability and provide exemplary customer service throughout calls.
• Provide medical dispatch instructions per the International Academy of Emergency Dispatch standards.
• Track and enter data for calls using a computer aided dispatch system.
• Dispatch appropriate resources (fire trucks, ambulances) using critical thinking.
• Facilitate timely interfacility transport when needed.

Skills

Typing

Multitasking

Radio communication

English writing

Education

High school diploma or equivalent

Tools

Dispatch software

Data entry

Job description

Rural Metro Fire Department in Phoenix is seeking an Associate EMS Dispatcher for a full-time role. Starting pay is $20.81 per hour with a multi-part bonus opportunity after milestones.

Responsibilities include processing 911 and non-emergency calls, dispatching appropriate resources, providing medical dispatch instructions per IAED standards, and accurate data entry using CAD. This role demands clear communication and multitasking ability.