Associate EMS Dispatcher - Located in Tucson, AZ

American Medical Response; Tucson (AZ); On-site; USD 28,000 - 30,000; Full time

Job summary

American Medical Response in Tucson, AZ is seeking an Associate EMS Dispatcher for a full-time position. You will respond to emergency and non-emergency calls, assign and route transportation requests, and communicate clearly to support our customers.

The role requires a high school diploma or GED and some related dispatch or customer service experience. You will work with ambulance teams, facilities, and members to ensure timely, accurate information and coordination.

Qualifications

• High school diploma or GED is required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Responsibilities

• Monitor and respond to calls and emails using the established system to deliver quality support.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and escalate issues when needed.
• Effectively communicate trip data including confirmations, routing times and issues.
• Collaborate with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management.

Skills

Communication skills

Multitasking

Time management

Education

High School Diploma or GED

Job description

Associate EMS Dispatcher - FULL-TIME OPPORTUNITY

Starting hourly rate $20.81 per hour

Located in Tucson, AZ

We're hiring Associate EMS Dispatchers who will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care for our customers.

Responsibilities

• Dispatch Associates will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes and properly identify and elevate issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatch Associates will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatch Associates will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com. Learn how our values are at the core of our services and vital to how we approach care, and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.

GMR's Core Behaviors keep care at the center, raise your hand, seek to understand, find a way together and be accountable unite our teams and set us apart in emergency medical services.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.