EMS Dispatcher Lead: Fast-Paced Critical Care

Rural Metro Fire Department; Phoenix (AZ); On-site; USD 34,440,000 - 38,573,000; Full time

Job summary

Rural Metro Fire Department in Phoenix, AZ seeks an EMS Dispatcher Lead for immediate, full-time employment. Starting pay is $26.02 per hour.

The dispatcher handles emergency and non-emergency calls, assigns and routes transportation requests, and communicates clearly to ensure quality care and service. Responsibilities include applying EMS dispatch standards, allocating resources, maintaining accurate paperwork and data entry, generating reports, and using dispatch equipment.

Qualifications

• High school diploma or equivalent required.
• Minimal medical or telecom experience preferred; EMS/public safety dispatch experience welcomed.
• Excellent command of English reading/writing.
• Ability to communicate clearly via radio and telephone.
• Accurate recording, transmitting and reporting of information.
• Proficient with assigned dispatch equipment and basic computer apps.
• Ability to multitask and manage multiple calls simultaneously.
• Fast and accurate typing skills for emergency and nonemergency calls.
• Familiarity with basic computer applications.

Responsibilities

• Understand and apply Emergency Medical Dispatch concepts per standards.
• Allocate EMS resources using rules and approved protocols.
• Ensure complete and accurate shift paperwork before end of shift.
• Enter shift data accurately; include State Run Report data entry as assigned.
• Generate reports and verify data accuracy.
• Assist in locating incident scenes and planning fastest safe routes.
• Relaying instructions from supervisors and emergency information promptly.
• Maintain knowledge of company policies, procedures, and memorandums.
• Follow established parameters when receiving service requests.
• Know and use equipment including computer, printers, 911 equipment and recording devices.

Skills

English literacy

Typing speed

Multitasking

Clear radio/phone comms

Data entry accuracy

Education

High school diploma or equivalent

Tools

Computer

Printers

911 equipment

Job description

Rural Metro Fire Department in Phoenix, AZ seeks an EMS Dispatcher Lead for immediate, full-time employment. Starting pay is $26.02 per hour.

The dispatcher handles emergency and non-emergency calls, assigns and routes transportation requests, and communicates clearly to ensure quality care and service. Responsibilities include applying EMS dispatch standards, allocating resources, maintaining accurate paperwork and data entry, generating reports, and using dispatch equipment.