EMS Dispatcher: Make a Real Impact (Bonuses Included)

APCO International; Glendale (AZ); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Bonus program

Starting pay: $20.81/hr

Job summary

Global Medical Response (AMR) is seeking an Associate EMS Dispatcher for a full-time role in the United States. The position involves handling emergency and non-emergency calls, dispatching ambulances and fire units, and providing real-time guidance to callers.

Starting pay is $20.81 per hour with a structured bonus program tied to certifications and performance. The dispatcher will work in a fast-paced environment, using a CAD system, and must demonstrate clear radio/phone communication, strong

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience.
• Strong reading comprehension and writing skills in English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to manage multiple tasks simultaneously.
• Possess strong typing and data entry skills.
• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training

Responsibilities

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.
• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service
• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch
• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.
• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.
• Facilitate the timely transport of patients in our interfacility market

Skills

Emergency dispatch

English literacy

Radio/phone comms

Multi-tasking

Typing & data entry

Education

High school diploma or equivalent

Tools

Computer Aided Dispatch (CAD)

Job description

Global Medical Response (AMR) is seeking an Associate EMS Dispatcher for a full-time role in the United States. The position involves handling emergency and non-emergency calls, dispatching ambulances and fire units, and providing real-time guidance to callers.

Starting pay is $20.81 per hour with a structured bonus program tied to certifications and performance. The dispatcher will work in a fast-paced environment, using a CAD system, and must demonstrate clear radio/phone communication, strong