Associate Call Taker - Located in Pompano Beach, FL

American Medical Response; Pompano Beach (FL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

American Medical Response, Inc. in Pompano Beach, FL is seeking a motivated Dispatcher to answer emergency and non-emergency calls for ambulance and transportation services.

The role involves assigning and routing requests and maintaining clear communication to ensure quality support for providers and facilities. Ideal candidates have a high school diploma or GED and some experience in dispatch or customer service.

Competenze

• High school diploma or GED is required.
• Some work experience, preferably in dispatch or routing calls in customer service.

Mansioni

• Monitor and respond to calls and emails using the system to deliver excellent customer support to providers, facilities and member representatives.
• Schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escalate issues.
• Communicate trip data including confirmations, routing time, issues and performance.
• Collaborate professionally with allied health and public safety personnel and coworkers.
• Demonstrate organization, multitasking and time management skills.

Conoscenze

Customer service

Dispatch experience

Communication

Formazione

High school diploma or GED

Descrizione del lavoro

FULL-TIME Opportunity
We’re hiring

Located in Pompano Beach, FL

More Information About This Job

Dispatcher

Hourly rates starting at $17.00+ DOE

IMMEDIATE HIRING! Dispatch FULL-TIME Opportunity

We’re hiring Dispatchers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escal…
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Minimum Required Qualifications

• High school diploma or equivalent (GED)
• Some work experience, preferably in dispatch or routing calls in customer service

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors — keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information About This Job

Check out our careers site benefits page to learn more about our benefit options.