Full-Time Customer Service Representative - Records Center: PaTTAN

Lancaster-Lebanon IU13; Harrisburg (Dauphin County); On-site; USD 48,000 - 52,000; Full time

Job summary

Lancaster-Lebanon IU13 is seeking a Customer Service Representative/Conference Center Receptionist to serve as the friendly, professional first point of contact for visitors and event attendees. You will help manage phones, email, and other communications and support conference center activities and logistics.

The ideal candidate has a high school diploma or GED and at least two years of relevant experience, strong interpersonal and communication skills, and the ability to multitask under

Qualifications

• Education: High school diploma or GED.
• Experience: Minimum of 2 years' relevant experience.
• Strong interpersonal and customer service skills.
• Professional phone etiquette and clear written/verbal communication.

Responsibilities

• Greet visitors and guests and manage reception area.
• Handle incoming communications (phone, email) and direct inquiries.
• Assist with conference center activities and logistics and related administrative tasks.

Skills

Interpersonal skills

Customer service

Phone etiquette

Time management

Multitasking

Organization

Education

High school diploma or GED

Tools

Microsoft O365

MS Teams

OneDrive

SharePoint

VOIP systems

Record management databases

Job description

Full-time

Schedule: 8.50 Hours/Day (7:30 am-4:00 pm) Monday-Friday 260 Days/Year

Minimum Hourly Salary: $22.56

Purpose of Position

The Customer Service Representative Conference Center Receptionist serves as a professional and customer-focused first point of contact for visitors, guests, and event attendees. This position ensures smooth daily operations of the receptionist area, management of incoming communications (phone, email, etc.), support of Conference Center activities & logistics, and various other administrative tasks associated with PaTTAN initiatives.

Knowledge & Skill Requirements

Education Required: High school diploma or GED.

Experience Required: Minimum of 2 years' relevant experience.

Other Qualifications:

• Strong Interpersonal and Customer Service skills
• Tact and diplomacy
• Effective listening and communication skills, both written & verbal, with an important emphasis on professional, customer-oriented phone etiquette
• Self-directed with effective time management and a proven ability to work with minimal supervision.
• Ability to multitask, perform under pressure, and manage stress while maintaining productivity.
• Excellent organization and attention to detail
• Ability to handle confidential information.
• Ability to access keyboard and phone system, vocal output required.
• Strong computer and software knowledge
  • Microsoft O365
  • MS TEAMS, OneDrive, and SharePoint
  • Utilization of VOIP telecoms systems
  • Record Management Databases/Solutions