Customer Service Representative PT

Poppy Bank; Adamstown (Lancaster County); On-site; USD 22,000 - 25,000; Part time

Job summary

Poppy Bank is seeking a part-time Customer Service representative in Adamstown, PA. You will respond to customer inquiries, process orders, and provide product and service information in a fast-paced office environment.

Experience in customer service is preferred; a high school diploma or GED is required. Must be able to work weekends and operate common office equipment. Proficiency in Word/Excel is expected.

Qualifications

• Basic reading, writing and arithmetic skills required.
• Professional written and verbal communication skills.

Responsibilities

• Responds to customer requests via telephone, mail or e-mail.
• Contacts customers to clarify orders, provide pricing and availability.
• Writes up orders and mails catalogs to customers.
• Sells products and places orders in the computer system.
• Provides customers with product and service information.
• Transfers customer calls to appropriate staff.
• Identifies, researches and resolves customer issues in the computer system.
• Performs other duties as assigned.

Skills

Empathy

Thick skin

Attention to detail

Phone etiquette

Team player

Weekend availability

Independent work

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Customer service software

Job description

• Location 110 East Main Street,Adamstown, PA, 19501,United States
• Base Pay $16.96 - $18.03 / Hour
• Employee Type Part Time
• Required Degree High school
• Manage Others No

Job Purpose:

Interact with Customers to provide information in response to inquires about products and services, respond to orders, inquires and invoice questions and in general to handle and resolve complaints.

Key Responsibilities and Accountabilities of the Position:

• Responds to customers request via telephone, mail or by e-mail
• Contact customers to gather data to clarify orders, provide pricing, availability etc.
• Writes up orders, mails catalogs and similar data to customers as required
• Sell product and place customer orders in the Computer System
• Provide Customers with product and service information
• Transfer Customer calls to the appropriate staff
• Identify, research and resolve customer issues using the computer system
• All other duties as assigned

Additional Responsibilities:

• Acquire knowledge of product lines, prices and delivery times to more efficiently serve our customers
• Update job knowledge by participating in educational opportunities
• Improves customer service by recommended improved processes
• Maintains liaison with other departments for order completions

Requirements

Specific Job Skills Required

• has empathy for the customers situation
• has ‘thick skin’ and is able to handle complaints even when dealing with a unpleasant customer.
• Works accurately with an eye for detail
• Pleasant phone voice and mannerism
• Ability to operate simple office equipment such as fax machines, scanners, copiers etc.
• Ability to work in a team environment
• Ability to work independently with little to no supervision on weekend shifts

Computer Skills Required:

• Must be proficient with Microsoft Word and Excel.
• Must be able to learn Customer Service Software Applications
• Ability to type 50 words per minute.

Literacy and Numeracy Required:

• Basic Reading, Writing and Arithmetic skills are required
• Professional written and verbal communication skills

Experience:

1-3 years of Customer Service experience preferred.

Prefer Customer Service experience within call centers but not required

Education Required:

• High School diploma or GED required

Working Conditions:

• Temperature Controlled Office Environment
• Work stations within cubicles
• Must work weekends with little or no supervision

Health & Safety Conditions

• Personal Protective Equipment
• Means of Egress
• Hazards Communications
• Sitting 90% of shift
• Bending, twisting, reaching, walking 10% of shift