Full-Time Customer Service Representative - Conference Center Receptionist: PaTTAN

Lancaster-Lebanon IU13; Harrisburg (Dauphin County); On-site; USD 39,996 - 53,963; Full time

Job summary

Lancaster-Lebanon IU13 seeks a Conference Center Receptionist/Customer Service Representative in a full-time role. You will be the first point of contact for visitors and attendees, ensuring smooth receptionist operations and handling calls and emails.

You will support Conference Center activities and PaTTAN initiatives, performing admin tasks with a focus on professionalism, organization, and excellent customer service.

Qualifications

• High school diploma or GED required.
• Minimum 2 years of relevant experience.
• Excellent interpersonal and customer service skills.
• Strong phone etiquette and written communication.

Responsibilities

• Serve as first point of contact for visitors and attendees.
• Manage incoming communications via phone and email.
• Support conference center activities and logistics.
• Perform daily receptionist operations and administrative tasks.

Skills

Interpersonal skills

Customer service

Time management

Multitasking

Stress management

Attention to detail

Phone etiquette

Organization

Education

High school diploma or GED

Tools

Microsoft Office 365

MS Teams / OneDrive / SharePoint

VOIP telecoms

Record management databases

Job description

Full-Time

Schedule:

8.00 Hours/Day (7:30 am-4:00 pm) Monday-Friday 260 Days/Year

Minimum Salary:

$22.56

The Customer Service Representative Conference Center Receptionist serves as a professional and customer-focused first point of contact for visitors, guests, and event attendees. This position ensures smooth daily operations of the receptionist area, management of incoming communications (phone, email, etc.), support of Conference Center activities & logistics, and various other administrative tasks associated with PaTTAN initiatives.

Full-Time

Schedule:

8.00 Hours/Day (7:30 am-4:00 pm) Monday-Friday 260 Days/Year

Minimum Salary:

$22.56

The Customer Service Representative Conference Center Receptionist serves as a professional and customer-focused first point of contact for visitors, guests, and event attendees. This position ensures smooth daily operations of the receptionist area, management of incoming communications (phone, email, etc.), support of Conference Center activities & logistics, and various other administrative tasks associated with PaTTAN initiatives.

Knowledge & Skill Requirements

Education Required: High school diploma or GED.

Experienced Required: Minimum of 2 years' relevant experience

Other Qualifications

• Strong Interpersonal and Customer Service skills
• Tact and diplomacy
• Effective listening and communication skills, both written & verbal, with an important emphasis on professional, customer-oriented phone etiquette
• Self-directed with effective time management and a proven ability to work with minimal supervision.
• Ability to multitask, perform under pressure, and manage stress while maintaining productivity.
• Excellent organization and attention to detail
• Ability to handle confidential information.
• Ability to access keyboard and phone system, vocal output required.
• Strong computer and software knowledge:
  • Microsoft O365
  • MS TEAMS, OneDrive, and SharePoint
  • Utilization of VOIP telecoms systems
  • Record Management Databases/Solutions