Full-Time Support Technician: PaTTAN

Lancaster-Lebanon IU13; Harrisburg (Dauphin County); On-site; USD 54,000 - 60,000; Full time

Job summary

Lancaster-Lebanon IU13 seeks a full-time Tech Support & Training professional to provide technical support to staff at the PaTTAN Harrisburg office and work with technical staff at local intermediate units to boost efficiency and productivity.

Requirements include an IT-related certificate or associate degree (bachelor's preferred), a valid PA driver's license, and at least three years of technical experience, with strong communication and problem-solving skills.

Qualifications

• Education: certificate or associate's degree in an information technology related field required, bachelor's degree preferred.
• Licensure: Valid PA Driver's License is required.
• Experience: a minimum of three years technical experience.
• Other qualifications: good oral and written communication, strong problem solving, ability to handle confidential data, and ability to prioritize and work independently.

Responsibilities

• Provide technical support to staff located in the PaTTAN Harrisburg office.
• Collaborate with technical staff affiliated with local intermediate units to improve effectiveness and productivity.

Education

Certificate or associate's degree in IT field

Bachelor's degree (preferred)

Tools

Windows

Macintosh

Job description

Full-Time

Schedule: 8.00 Hours/Day (7:30 am-4:00 pm) Monday-Friday 260 Days/Year

Minimum Salary: $25.99

Purpose Of Position: The Tech Support & Training position is responsible for providing technical support to the staff located in the PaTTAN Harrisburg office as well as work with technical staff members affiliated with local intermediate units to improve effectiveness and productivity.

Knowledge & Skill Requirements

• Education Required: A certificate or associate's degree in an information technology related field required, bachelor's degree preferred.
• Licensure Required: Valid PA Driver's License.
• Experience Required: A minimum of three years technical experience.
• Other Qualifications: Good oral and written communication skills. Excellent technical problem solving skills. Handle confidential data. Flexibility, trust, integrity, and ability to prioritize and work independently. Experience with Windows and Macintosh platforms.