Full time Customer Service Representative

Pet Services of Washington, P.S.; Sparks (NV); Presencial; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Descripción de la vacante

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team. You will greet visitors, answer phones, schedule appointments, process payments, and assist clients with product and service recommendations for their pets.

Our goal is to deliver exceptional client service while maintaining accurate medical records and a clean, welcoming facility. We offer competitive compensation and a comprehensive benefits package, including pet discounts and paid time

Formación

• Customer-focused and professional demeanor.
• Ability to explain fees and process payments clearly.
• Strong communication with clients and team members.

Responsabilidades

• Greet visitors and answer telephones, guiding clients and their pets to exam rooms.
• Schedule and confirm appointments; place outbound follow-ups.
• Present and explain fees; process payments and product/service recommendations.
• Educate clients on pet care and maintain medical records and correspondence.
• Maintain a clean, organized front desk and service area.

Conocimientos

Customer service

Phone etiquette

Communication

Organizational skills

Descripción del empleo

Client Service Representative

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team.

At VCA Baring Blvd Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

If you are looking for a fun, fast paced, and rewarding career, this is the position for you.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.